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Our commitment to quality
Dycem has always strived to develop its products and services in order to ensure customer satisfaction is achieved and, wherever possible, exceeded.
Our product range is being continually improved to ensure it meets the changing needs of our customers; this is matched by our excellent sales and after care service.
In order to achieve these simple goals the company operates a management system that conforms to the requirements of BS EN ISO 9001:2008, this system ensures a customer and quality focus exists throughout the organisation from product development, through manufacturing, to the delivery of our products, and beyond.
Our production processes are continuously monitored to make certain that our products meet requirements and that the products delivered to our customers conform to all relevant standards of the modern market.
The company sets measurable objectives and targets at all levels within the organisation, which are regularly reviewed, to ensure its performance is in line with the top level quality policy and that customer focus remains at the top of the agenda at all times. Our systems are also evaluated by both internal audits and by periodic external audits conducted by BSI.
REACH is a European Union regulation concerning the Registration, Evaluation, Authorisation & restriction of Chemicals (Regulation (EC) No 1907/2006).
REACH aims, among other things, to provide a high level of protection to human health and the environment from the use of chemicals and to make the people who place chemicals on the market (manufacturers and importers) responsible for understanding and managing the risks associated with their use.
Dycem comply with all the requirements of these regulations, along with other national and international legislation, and strictly monitor its supply chain to ensure chemicals on the list of substances of very high concern are not present in its products, the company also carries out periodic independent testing of its products at independent accredited laboratories.